COMPLAINTS & CLAIMS, UNDER CONTROL
Track, manage, and close complaints with speed and transparency to keep customers satisfied.
WHY MANUAL COMPLAINTS & CLAIMS MANAGEMENT FAILS
Difficult to track
When complaints and claims are spread across emails and calls, follow-ups are often missed or delayed.
Unclear responsibilities
Without defined ownership, tasks can be duplicated, overlooked, or delayed.
Missing or incomplete information
Key details are easily lost, leading to rework, longer resolution times, and potential non-compliance.
TEKMON MAKES IT EASY
Streamline and automate complaint intake, tracking, and resolution in days:
Enable digital complaint submissions via mobile or web forms.
Automate case assignment and escalation workflows.
Provide real-time tracking & status updates to stakeholders.
Link complaints to corrective actions and track resolutions.
Generate custom reports for compliance and root cause analysis.
WHAT YOU GAIN
FULL VISIBILITY & CONTROL
Monitor every complaint from submission to resolution with real-time status updates and centralized records.
FASTER RESOLUTION TIMES
Cut delays with automated workflows, instant notifications, and mobile-first tools.
COMPLIANCE ASSURANCE
Meet regulatory requirements effortlessly with traceable, well-documented cases and automated reporting.
REAL-WORLD EXAMPLE
A large food manufacturing company uses Tekmon to manage customer and supplier complaints across multiple locations.
Before Tekmon, complaints were logged via email and tracked manually, leading to lost cases, delayed follow-ups, and compliance concerns. Now, complaints are submitted through a simple online form, automatically routed to the right department, and tracked in real time. Corrective actions are linked directly to each case, and compliance reports are generated instantly—saving the Quality Management team hours of work each week.
Top-rated solution for Quality, Compliance & Customer Service teams
Trusted by 30,000+ users worldwide
