COMPLAINT MANAGEMENT SOFTWARE
Digitize complaint handling, automate case tracking, and stay compliance-ready with Tekmon’s all-in-one, AI-powered platform.
WHY TRADITIONAL METHODS ARE INEFFICIENT
Slow, manual processes
Managing complaints through emails, spreadsheets, or paper forms delays resolution, increases errors, and frustrates customers.
Lack of transparency
Without a centralized system, tracking complaint status and keeping stakeholders informed is difficult—leading to missed updates and poor communication.
Compliance risks
Manual record-keeping makes it harder to meet regulatory requirements, prepare accurate reports, or conduct root cause analysis efficiently.
TEKMON MAKES IT EASY
Streamline and automate complaint intake, tracking, and resolution in days:
Enable digital complaint submissions via mobile or web forms.
Automate case assignment and escalation workflows.
Provide real-time tracking & status updates to stakeholders.
Link complaints to corrective actions and track resolutions.
Generate custom reports for compliance and root cause analysis.
WHAT YOU GAIN
FULL VISIBILITY & CONTROL
Monitor every complaint from submission to resolution with real-time status updates and centralized records.
FASTER RESOLUTION TIMES
Cut delays with automated workflows, instant notifications, and mobile-first tools.
COMPLIANCE ASSURANCE
Meet regulatory requirements effortlessly with traceable, well-documented cases and automated reporting.
REAL-WORLD EXAMPLE
A large food manufacturing company uses Tekmon to manage customer and supplier complaints across multiple locations.
Before Tekmon, complaints were logged via email and tracked manually, leading to lost cases, delayed follow-ups, and compliance concerns. Now, complaints are submitted through a simple online form, automatically routed to the right department, and tracked in real time. Corrective actions are linked directly to each case, and compliance reports are generated instantly—saving the Quality Management team hours of work each week.
Top-rated solution for Quality, Compliance & Customer Service teams
